Two brothers—one vision: to consistently deliver excellence in technology integration.
Growing up on a Virginia farm instilled in Jim and Jay Ragsdale many qualities that
have contributed to their business success. They have a down-to-earth, common sense approach to solving technology problems. They roll with the ups and downs of a crisis, even when Mother Nature throws a curveball. And their strong work ethic drives them to keep working until their client’s IT system is back up and running.
Both Jim and Jay graduated from the University of Virginia and like so many other graduates, stayed in Charlottesville to build a life and raise a family. Jim worked as a systems administrator for a small business. Jay started rebuilding old computers. As a pilot, Jim was considering joining the Air Force just weeks after September 11, 2001, but his younger brother suggested they start a business together, instead.
What makes this duo different is their courteous nature and desire to help clients solve difficult problems. They try to make complicated systems understandable, and bring empathy to clients in crisis. Jim’s experience as a pilot also informs his approach to IT systems. “You have to monitor the systems, manage the risk, and no matter what— keep flying the plane”, he says.
Technology is so important to the day-to-day operations of business. We love it when it works; we hate it when it doesn’t. For their clients, Jim and Jay work like Firemen–offering a calm and compassionate presence during moments of panic and worry. And of course, an ounce of prevention is worth a pound of cure—so they work hard to manage clients’ IT infrastructure so there is never down time or loss of data.
A culture of excellent customer service is infused in to every employee that works at Arcane Technologies. Continuing education, certifications and training for all employees ensures that their capabilities evolve and keep pace as technology marches forward. You can rest assured that when you have Arcane Technologies on your team, you get real people, with real expertise helping to solve abstract problems.