Managed IT Services

A Managed Services contract with Arcane Technologies is like having an entire IT Department at your service, without the headaches. Let the Arcane Technologies certified IT experts join your team and take responsibility for monitoring, managing and resolving problems with your IT systems and infrastructure. Arcane Technologies will provide security alerts, patch management, employee tech support, data backup and recovery, and cloud computing solutions with the goal of preventing problems before they occur.

There are three levels of service available to fit any budget, all for a predictable fixed monthly fee. Choose the level of service you need:

  • Essential-CARE
  • Premier-CARE
  • Total-CARE

BENEFITS OF MANAGED SERVICES

The 8 Benefits of a “Managed Services” IT contract with Arcane Technologies:

  1. Smooth Sailing. We are motivated to keep your network running smoothly. We proactively focus on preventing problems before they occur. Network maintenance such as updating software, and monitoring network protocols is continually performed with reports provided to the client.
  2. Responsive. When you call with a network or computer emergency, you can count on us to respond within 2 hours or less, guaranteed.
  3. Results Oriented. A managed services contract creates a stronger alignment of IT with your business goals. Through quarterly business reviews, our consultants examine your business goals and strategy and provide advice and support based on both available and future technologies.
  4. Peace of Mind. Disaster recovery, back up and business continuity planning means we get you up and running fast in the event of weather, theft, hardware or software failure. We keep documentation of your network credentials, configuration, and important data.
  5. Security. Patch management and network monitoring improves network security by preventing and resolving virus attacks, spam, malware, spyware, data loss, or hacking attempts.
  6. Satisfaction Guaranteed. Every IT recommendation and installation we make has a 100% satisfaction guarantee.
  7. Predictable. You receive a fixed monthly bill making it easy to budget.
  8. Cost Effective. Total-CARE level Managed Service clients get upgrades to software and hardware on a regular basis inclusive in the contract. Imagine how happy your employees will be when their software is kept up to date, and they get a new computer when needed. That keeps them working at optimum productivity with state-of-the-art technology.

MANAGED SERVICES MENU

There are three levels of Managed Care Services— Essential-CARE, Premier-CARE and Total-CARE. Total-CARE Clients receive the entire menu of IT services provided by Arcane Technologies including a 24-7 emergency care, remote support and help desk for employees.

Services available:

  • IT Consulting
  • Data Backup Solutions
  • Computer Tech Support
  • Small Business Network Management
  • Help Desk for Employees
  • IT Management
  • Network Security
  • Printer Management
  • Hardware, Software Procurement and Installation
  • Computer Repair
  • Network Monitoring
  • Phone Systems—Voice-Over-IP (VOIP)

Call us at 434-979-7979 for a detailed menu of services included in each level of Managed Services or to request a proposal.

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